Returns, Exchanges & Refunds

Due to food safety, hygiene, and quality assurance regulations, SeaGlow does not accept returns of opened, used, consumed, or partially consumed products.

Returns are accepted only under the following circumstances:

• Wrong product delivered
• Product received in damaged condition
• Broken or leaking bottle received
• Missing item(s) in the package

Customers must raise a return request within 48 hours of delivery.

To process any return request, customers must provide:

• A complete unboxing video, from package opening to product inspection.
• Clear photographs of the product and the outer packaging.
• Order ID and registered contact details.

Claims submitted without a valid unboxing video may not be approved.

We offer replacement or exchange only in the following situations:

• Wrong item delivered
• Damaged product received
• Bottle received broken or leaking
• Missing item(s) in the package

• The product must be unused, unopened, and in its original packaging.
• Exchange requests must be submitted within 48 hours of delivery.
• Replacement is subject to stock availability.
• If the same product is unavailable, SeaGlow may offer store credit or an equivalent replacement at its discretion.

Refunds are processed only after the returned product has been received and verified by our quality team.

• Prepaid orders: refunds are processed within 5–7 business days to the original payment method.
• COD orders: refunds are issued via bank transfer or store credit after successful verification.

Refunds will not be provided in the following situations:

• Product opened after delivery
• Product partially or fully consumed
• Taste preference or personal liking concerns
• Individual health expectations not met
• Orders refused at the time of delivery
• Incorrect shipping information provided by the customer
• Return requests submitted after the specified timeline
• Minor packaging or label variations that do not affect product quality